Q: Are you part of the Banyule Council?
A: BANSIC is an independent incorporated body with our own Committee of Management and management structures. We are not currently supported by Banyule City Council.
Q: Are all of your staff Volunteers?
A: No, we have one paid coordinator, all other staff members are volunteers.
Q: Am I eligible for Emergency Relief?
A: To be eligible for Emergency Relief (ER), you need to have a current Health Care Card showing an address in one of the following postcodes : 3084, 3085, 3081, or 3079. You also need to attend an interview to see if you fit our ER guidelines and criteria.
Q: Do I need to make an appointment to receive ER?
A: Yes. It is necessary that you contact us on 03 9459 5959 to make an appointment. We can check your eligibility for ER and availability of funds.
Q: Do I need to live in Banyule to use your services?
A: No, except for ER. We have people visiting from anywhere – local, country, interstate and international.
Q: Does the council provide all your information?
A: We collect our information from non-profit organizations and agencies as well as government departments.